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European Repair Centre

This is why you can rely on our service:

European Repair Centre with well trained engineers, the latest technologies and a high level of quality.
Direct pick up from and delivery to the customer, anywhere within the European Union.
Free repair service for products under warranty.
Fixed repair price for products when the repair is not covered by warranty.
Repaired products receive a 1-year warranty on any replaced or repaired component.
The repaired product is returned with our standard repair report.

If you complete the Repair request form we will send you a quotation and expected repair lead time for your product excluding transportation time.

OMRON's Repair Service

5 simple steps to our fast, transparent and reliable repair service.

1. Tell OMRON what's wrong

If you need a repair, contact your distributor or the local OMRON After-Sales service staff.

2. Repair authorisation
OMRON will send you an acknowledgement of your request for a repair and, if applicable a quotation.

3. Pack the product for transport
Make sure the product is securely packed in a box.

4. Call your local DHL agency
Quote the special OMRON account number and DHL will collect your package.

5. DHL returns your repaired product
Your repaired and tested product, along with a repair report, is returned as soon as possible.